In order to secure your rental, La Réunion Autrement requires a downpayment of 25% of the total amount of the rent. The total amount to be payed will be indicated on your reservation form.
The downpayment can be paid in four different ways :
If you use one of the last three above-mentioned methods of payment, your reservation will be held for 48h. After 48h, your option on the property is voided and the availability of the property cannot be guaranteed. A return e-mail will confirm your reservation.
15 days before your arrival you will receive an e-mall, asking you for the payment of the balance of your stay.
This can be done in three different ways :
You can also pay the balance upon your arrival, in cash in euro. Travellers Cheques are not accepted.
Once the balance of your stay has been paid, you will receive by e-mail the rental agreement.
A security deposit will be required. This security deposit covers the property for damages and theft. It also covers unpaid rentals.
For stays up to 3 months, the amount of security deposit depends on the surface area of the property :
For longer stays, the amount of security deposit is one month rent..
By authorisation of a debit on your credit card, an e-mail confirmation will be sent to you prior to your arrival.
We do not accept deposit paid in cash. Security deposit will only be used in case of damage, unpaid rent, unappropriated behaviour (see below "use of premises") or not done cleaning.
There is a 30€ reservation fee, VAT included. This required fee allows us to maintain a high level of customer service. We do not bill our customers for bank fees.
If you cancel your booking 30 days before your arrival, any fees paid will be refunded to you minus the 30 € booking fees.
If you cancel your booking less than 30 days before your arrival, fees paid are not refundable.Cancellation should be made by email, cancellations by phone are not accepted.
If unexpected deteriorations or damages (fire – water damage – burglary, etc…) make a property unavailable, La Réunion Autrement commits to relocating you to a comparable or superior property, located as close as possible to the one originally selected, without any changes to rental length, dates or cost. In case a relocation is not possible, the entirety of the fees received by La Réunion Autrement will be refunded to you. You will also receive a 30 € compensation.
Modifications made at your request can concern your arrival or departure date, or the choice of the property. If the modification request is done 30 days before your arrival date, no fee will be applied. Less than 30 days before your arrival, no modification will be accepted.
Our prices include all taxes and charges related to the property, including (Water -Gas- Electricity –household linens- cleaning prior to your arrival –reception- ). No supplements will be asked of you, for a standard rental. Rental prices do not depend on the number of persons occupying the property, within the limit of the property’s stated occupancy.
For example : whether you are two or three in a property with an occupancy of four people, the per night cost will be the same. Please note, our optional «special» services are not included in the standard rental cost.
For more information, please refer to the page “Our pricing policy”.
The minimum rental is TWO days. A two day rental minimum fee of 75 € VAT included is applied to cover rapid turn-over expenses. Your stay cannot exceed the number of nights indicated on your rental contract, unless by written agreement with La Réunion Autrement.
Arrivals :
Arrival is handled at the property between 2 pm and 8 pm. At the time of your reservation, we ask that you indicate precisely your hour of arrival so that one of our agents can greet you at the property. In the event of a delay, we ask that you warn us so we may rearrange accordingly. With your contract you will receive an itinerary and telephone number to contact us in case of unexpected delays. A 30 € supplement will be billed to you should you arrive after 8 pm, and the supplement is 50 € for an arrival after 10 pm. Should the property be vacant the night prior to your arrival, we offer the possibility of entry before 2 pm. Should this applies to you, please contact us and we will happily accommodate you.
Delay :
As one of our agent will wait at the property to welcome you, in case of delay at your arrival, we ask you to inform us as soon as possible. If delay exceeds one hour, an extra charge of 30 € will be due.
Departure :
Check-out time is between 8 am and 11 am.
Our representative will meet you at the agreed time. A survey of the apartment will be done in your presence. The tenant will at this time return the keys. In the event that you must leave the apartment before 8 am, a supplement of 25 € will be charged.
Should the apartment be vacant the evening of your departure date, it is possible to request to stay in the premises until 3 pm. Please do not hesitate to contact our offices to know whether this option is possible.
Any delay or absence at check out time will be charged 30 €.
Check Out Cleaning:
Check-out time is between 8 am and 11 am.
Our representative will meet you at the agreed time. A survey of the property will be carried out in your presence. You will then return the keys. In the event that you must leave the property before 8 am, a supplement of 30 € will be charged.
Should the property be vacant the evening of your departure date, it is possible to request to stay in the premises until 3 pm. Please do not hesitate to contact our offices to know whether this option is possible.
Any delay or absence at check out time will be charged 30 €.
If you are planning on vacating the property after 3 pm we suggest that you extend your rental time to 7 pm, for a supplement of only 20% of the per night rate, provided that the property is not rented that evening. Should this apply to you, please contact us and we will try and satisfy your request.
The property should be handed back clean. This is the responsibility of the tenant (except from linen and towels). Should the property not be left cleaned, a 80 € penalty will be taken from the security deposit.If the tenant would not like to clean the property themselves, they may chose to purchase the "Mog and Rags" cleaning service during the booking process.
Please note that should you plan to arrive or to leave on a Sunday or (French) bank holiday, there will be a 30 € supplement.
For the health concerns of each and everyone of us, all of our properties are non-smoking. We ask that you respect this choice for a better environment.
The number of people occupying the property must not exceed the number of beds indicated on the property description. No exceptions will be made. This policy guarantees our customers maximum comfort.
Once the rental contract has been signed by both parties, the tenant agrees to comply to and respect the following rules :
La Reunion Autrement is your specialist agency for seasonal rentals of villas and apartments in Reunion Island. Whether during your holidays or business trips, from 2 nights to 1 year, the agency offers villas and luxury apartments, fully equipped in the heart of western Reunion.
To keep the history of his research, his reservations. To benefit from all the services of a local agency :