Confirmation by downpayment :

In order to secure your rental, La Réunion Autrement requires a downpayment of 25% of the total amount of the rent. The total amount to be payed will be indicated on your reservation form.
The downpayment can be paid in four different ways :

• Secure online payment
• Bank transfert to La Reunion Autrement on the account at Crédit Agricole de La Réunion
  • Bank account detail for national transfer : 19906 00974 30006494010 87
  • Bank account detail for international transfer : FR76 1990 6009 7430 0064 9401 087
  • Code BIC : AGRIRERX

If you use one of the last three above-mentioned methods of payment, your reservation will be held for 48h. After 48h, your option on the property is voided and the availability of the property cannot be guaranteed. A return e-mail will confirm your reservation.
 

Payment of the balance of your stay

15 days before your arrival you will receive an e-mall, asking you for the payment of the balance of your stay.
This can be done in three different ways :

• Secure online payment
• Bank transfert to La Réunion Autrement on the account at Crédit Agricole de La Réunion
  • Bank account detail for french transfer : 19906 00974 30006494010 87
  • Bank account detail for international transfer : FR76 1990 6009 7430 0064 9401 087
  • Code BIC : AGRIRERX

You can also pay the balance upon your arrival, in cash in euro. Travellers Cheques are not accepted.
 

Contract

Once the balance of your stay has been paid, you will receive by e-mail the rental agreement.
 

Security deposit

A security deposit will be required. This security deposit covers the property for damages and theft. It also covers unpaid rentals.
For stays up to 3 months, the amount of security deposit depends on the surface area of the property :

• Up to 39 m2 the security deposit is 500 €.
• From 40 m2 to 59 m2 the security deposit is 1000 €.
• > From 60 to 79 m2 : 1 500 €
• Over 80 m2 the security deposit is 2 000 €.

For longer stays, the amount of security deposit is one month rent..
 

How to pay the security deposit ?

By authorisation of a debit on your credit card, an e-mail confirmation will be sent to you prior to your arrival.
We do not accept deposit paid in cash. Security deposit will only be used in case of damage, unpaid rent, unappropriated behaviour (see below "use of premises") or not done cleaning.
 

Reservation fee

There is a 30€ reservation fee, VAT included. This required fee allows us to maintain a high level of customer service. We do not bill our customers for bank fees.
 

Terms of cancellation

If you cancel your booking 30 days before your arrival, any fees paid will be refunded to you minus the 30 € booking fees.
If you cancel your booking less than 30 days before your arrival, fees paid are not refundable.Cancellation should be made by email, cancellations by phone are not accepted.
 

Cancellations on the part of Paris Uniquement

If unexpected deteriorations or damages (fire – water damage – burglary, etc…) make a property unavailable, La Réunion Autrement commits to relocating you to a comparable or superior property, located as close as possible to the one originally selected, without any changes to rental length, dates or cost. In case a relocation is not possible, the entirety of the fees received by La Réunion Autrement will be refunded to you. You will also receive a 30 € compensation.
 

Modifications at your request

Modifications made at your request can concern your arrival or departure date, or the choice of the property. If the modification request is done 30 days before your arrival date, no fee will be applied. Less than 30 days before your arrival, no modification will be accepted.
 

What is included in our prices ?

Our prices include all taxes and charges related to the property, including (Water -Gas- Electricity –household linens- cleaning prior to your arrival –reception- ). No supplements will be asked of you, for a standard rental. Rental prices do not depend on the number of persons occupying the property, within the limit of the property’s stated occupancy.

For example : whether you are two or three in a property with an occupancy of four people, the per night cost will be the same. Please note, our optional «special» services are not included in the standard rental cost.

For more information, please refer to the page “Our pricing policy”.
 

Duration of rental

The minimum rental is TWO days. A two day rental minimum fee of 75 € VAT included is applied to cover rapid turn-over expenses. Your stay cannot exceed the number of nights indicated on your rental contract, unless by written agreement with La Réunion Autrement.
 

Entries – Exits

Arrivals :

Arrival is handled at the property between 2 pm and 8 pm. At the time of your reservation, we ask that you indicate precisely your hour of arrival so that one of our agents can greet you at the property. In the event of a delay, we ask that you warn us so we may rearrange accordingly. With your contract you will receive an itinerary and telephone number to contact us in case of unexpected delays. A 30 € supplement will be billed to you should you arrive after 8 pm, and the supplement is 50 € for an arrival after 10 pm. Should the property be vacant the night prior to your arrival, we offer the possibility of entry before 2 pm. Should this applies to you, please contact us and we will happily accommodate you.

Delay :

As one of our agent will wait at the property to welcome you, in case of delay at your arrival, we ask you to inform us as soon as possible. If delay exceeds one hour, an extra charge of 30 € will be due.

Departure :

Check-out time is between 8 am and 11 am. 
Our representative will meet you at the agreed time. A survey of the apartment will be done in your presence. The tenant will at this time return the keys. In the event that you must leave the apartment before 8 am, a supplement of 25 € will be charged. 
Should the apartment be vacant the evening of your departure date, it is possible to request to stay in the premises until 3 pm. Please do not hesitate to contact our offices to know whether this option is possible.
Any delay or absence at check out time will be charged 30 €.

Check Out Cleaning:

Check-out time is between 8 am and 11 am.
Our representative will meet you at the agreed time. A survey of the property will be carried out in your presence. You will then return the keys. In the event that you must leave the property before 8 am, a supplement of 30 € will be charged.
Should the property be vacant the evening of your departure date, it is possible to request to stay in the premises until 3 pm. Please do not hesitate to contact our offices to know whether this option is possible.

Any delay or absence at check out time will be charged 30 €.
 

Day Use

If you are planning on vacating the property after 3 pm we suggest that you extend your rental time to 7 pm, for a supplement of only 20% of the per night rate, provided that the property is not rented that evening. Should this apply to you, please contact us and we will try and satisfy your request.
 

Check Out Cleaning

The property should be handed back clean. This is the responsibility of the tenant (except from linen and towels). Should the property not be left cleaned, a 80 € penalty will be taken from the security deposit.If the tenant would not like to clean the property themselves, they may chose to purchase the "Mog and Rags" cleaning service during the booking process.
 

Sundays and bank holidays

Please note that should you plan to arrive or to leave on a Sunday or (French) bank holiday, there will be a 30 € supplement.
 

No-smoking apartments

For the health concerns of each and everyone of us, all of our properties are non-smoking. We ask that you respect this choice for a better environment.
 

Property’s occupancy

The number of people occupying the property must not exceed the number of beds indicated on the property description. No exceptions will be made. This policy guarantees our customers maximum comfort.
 

Use of the premises

Once the rental contract has been signed by both parties, the tenant agrees to comply to and respect the following rules :

• The property is for personal use only. The property is not to be used for professional or commercial activities of any kind.
• The property will be occupied by the signatory of the contract and by the people accompanying them and not exceed in number the occupancy indicated in the property description.
• The tenant and accompanying occupants agree to not make noise or otherwise disturb other tenants and agree to respect the rules common to the building or residence. Should the tenant ignore the rules of the building or residence, they engage their sole responsibility.
• The tenant will be financially responsible for any intentional or accidental damages or loss of keys occurring during their stay
• La Réunion Autrement will not be held responsible for cuts in water, gas or electrical service, or theft or damages involving the tenant’s personal effects. Nor will La Réunion Autrement be held responsible for neighbourhood nuisances. In case of inappropriate behavior on the part of the tenant, disturbing the building's/neighbourhood’s peace, an amount of 300 € could be taken at the request of neighbours from the security deposit and the rental contract might immediately end without reimbursement of the remaining days. Neighbours might also go to the Civil Court to see any issue addressed and compensation identified.
• The tenant will subscribe any insurance necessary for the protection of their personal effects and their person during the rent. They will also have to be covered for any damage, volunteer or not, for which they could be responsible, regarding the property and the property’s furniture, including the cases of fire, damage of water and theft.
• The tenant is required to leave the premises in the same condition in which they entered them, and to free them from any personal effects. Should this clause not be respected, the tenant allows the agency to proceed to the necessary works. The expenses incurred will be deducted from the security deposit.